AP AP Process Improvement & Optimization 2

Question 1

What is a KPI in the context of process performance monitoring?

Accepted Answer

Key Performance Indicator

Answer

Key Personnel Indicator

Answer

Known Process Issue

Answer

Knowledge and Policy Index

Question 2

In process improvement, what does 'cycle time' measure?

Accepted Answer

The time it takes to complete one full unit of work from start to finish

Answer

The number of process cycles completed in a year

Answer

The frequency of equipment maintenance

Answer

The duration of employee training programs

Question 3

What is root cause analysis (RCA) designed to accomplish?

Accepted Answer

Identify the underlying source of a problem rather than just treating its symptoms

Answer

Calculate the financial cost of process failures

Answer

Assign blame to the employee responsible for an error

Answer

Create a list of all known process risks

Question 4

Which chart is commonly used to display process data over time and identify trends or unusual variation?

Accepted Answer

Control chart (run chart)

Answer

Pie chart

Answer

Histogram

Answer

Scatter plot

Question 5

What is the purpose of a SIPOC diagram in process improvement?

Accepted Answer

To provide a high-level view of a process by identifying Suppliers, Inputs, Process, Outputs, and Customers

Answer

To schedule project milestones and deliverables

Answer

To calculate the return on investment of an improvement project

Answer

To document the roles and responsibilities of a project team

Question 6

In the context of Lean, which of the following is NOT one of the seven classic types of waste (Muda)?

Accepted Answer

Innovation

Answer

Overproduction

Answer

Waiting

Answer

Defects