Staff Development and Coaching Flashcards
7 cards from real ANM practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Staff Development and Coaching flashcards as text
A newly promoted charge nurse is struggling with delegation. Which coaching approach is most effective for an employee at the competent stage of Situational Leadership?
Answer: Offer encouragement and collaborative problem-solving with reduced direction
At the competent stage, employees have skills but may lack confidence, so coaching that combines support with collaborative problem-solving is most effective.
An assistant nurse manager notices a staff nurse consistently documents late. What is the FIRST step in a coaching conversation about this performance issue?
Answer: Inquire about barriers the nurse may be experiencing
Effective coaching begins with exploring root causes and barriers before moving to disciplinary action.
Which adult learning principle is most important to apply when designing an in-service training for experienced nurses?
Answer: Connect new content to learners' existing clinical experience
Andragogy emphasizes that adult learners benefit from connecting new information to prior knowledge and experience.
A staff nurse requests cross-training in the ICU to advance their career. How should the assistant nurse manager respond?
Answer: Encourage the nurse and collaborate to create an individualized development plan
Supporting staff career goals through individualized development plans promotes engagement and retention.
When evaluating the effectiveness of a staff education program, which level of Kirkpatrick's model measures behavior change on the unit?
Answer: Level 3 – Behavior
Kirkpatrick's Level 3 (Behavior) assesses whether learners apply what they learned in their actual work environment.
A nurse preceptor reports that a new graduate is struggling to prioritize patient care. What is the most appropriate action for the assistant nurse manager?
Answer: Collaborate with the preceptor to develop a structured remediation plan
A structured remediation plan with clear goals and timelines gives the new graduate the best chance for success.
Which communication technique should an assistant nurse manager use during a coaching session to ensure the staff member understands the feedback given?
Answer: Teach-back, asking the employee to summarize key points in their own words
The teach-back method confirms understanding by having the employee restate key points, reducing misinterpretation.