Quality Control & Process Improvement Flashcards
7 cards from real AME practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Quality Control & Process Improvement flashcards as text
In Six Sigma DMAIC, the phase where the team quantifies the current process performance baseline is:
Answer: Measure
The Measure phase establishes current process performance metrics and baselines before identifying causes of variation.
Which quality management principle holds that the majority of quality problems (roughly 80%) result from a small number of causes (roughly 20%)?
Answer: Pareto principle
The Pareto principle (80/20 rule) states that approximately 80% of effects come from 20% of causes, guiding prioritization of improvement efforts.
An AME implements a new electronic scheduling system to reduce missed appointments. After three months, no-show rates increase. The PDSA cycle's next step is to:
Answer: Study the data to understand why the change did not work and adapt the approach
The Study phase requires analyzing why the change did not produce the expected outcome before adapting and running another cycle.
Process capability index Cpk differs from Cp because Cpk also accounts for:
Answer: Process centering relative to specification limits
Cpk incorporates how well the process mean is centered between the specification limits, unlike Cp which only measures spread.
In an AME quality management system, a 'nonconformance' is best defined as:
Answer: Failure to fulfill a specified requirement
A nonconformance is formally defined as the nonfulfillment of a requirement, whether regulatory, procedural, or standard-based.
Which lean concept focuses on smoothing production flow to avoid overburdening resources or creating uneven workloads?
Answer: Heijunka
Heijunka is the lean technique of leveling production volume and variety to create a smooth, predictable workflow.
When conducting a Gauge R&R (Repeatability and Reproducibility) study in an AME office, the study assesses:
Answer: The variation contributed by the measurement system versus actual process variation
Gauge R&R partitions total observed variation into measurement system variation and true process variation to validate measurement reliability.