AME - Aircraft Maintenance Engineer Human Factors in Maintenance Questions and Answers

Question 1

An AME is feeling rushed to complete a task before the end of their shift to avoid delaying a flight. This feeling is a classic example of which of the 'Dirty Dozen' in human factors?

Accepted Answer

Pressure

Answer

Complacency

Answer

Lack of Communication

Answer

Fatigue

Question 2

In the context of the SHEL model for analyzing human factors, which component represents the rules, procedures, and manuals used by maintenance personnel?

Accepted Answer

Software

Answer

Hardware

Answer

Environment

Answer

Liveware

Question 3

An experienced AME is performing a routine inspection that they have done hundreds of times. They begin to skip a few steps in the checklist, assuming everything is normal as it usually is. This behaviour is a primary example of which human factors error?

Accepted Answer

Complacency

Answer

Lack of Knowledge

Answer

Distraction

Answer

Stress

Question 4

Which of the following is the BEST example of an 'error-trapping' technique in aircraft maintenance?

Accepted Answer

An independent inspection performed by a second qualified AME.

Answer

Using a detailed checklist for a complex task.

Answer

Attending a human factors refresher course annually.

Answer

Taking a short break when feeling fatigued.

Question 5

A maintenance engineer is working a long overnight shift and recognizes they are feeling the effects of fatigue. According to human factors principles, what is the most effective immediate countermeasure to mitigate the risk of error?

Accepted Answer

Informing their supervisor and taking a short, strategic nap if permitted.

Answer

Drinking a large coffee for a quick energy boost.

Answer

Increasing the hangar lighting to maximum brightness.

Answer

Rushing to complete the final tasks to finish the shift sooner.

Question 6

During a shift handover, an AME verbally tells the incoming AME that the torque checks on the main landing gear are 'all done.' However, they fail to mention that one bolt could not be accessed and was not torqued. This omission is a critical failure of which human factor from the 'Dirty Dozen'?

Accepted Answer

Lack of Communication

Answer

Lack of Assertiveness

Answer

Norms

Answer

Lack of Teamwork

An AME is feeling rushed to complete a task before the end of their shift to avoid delaying a flight.This feeling is a classic example of which of the 'Dirty Dozen' in human factors?

An AME is feeling rushed to complete a task before the end of their shift to avoid delaying a flight.
This feeling is a classic example of which of the 'Dirty Dozen' in human factors?