Amazon Situational Judgment 2 — Questions and Answers
Question 1: Your shift is ending but there is critical unfulfilled work that will affect the next team's ability to start on time. What is the BEST course of action?
- Inform your supervisor about the situation and stay briefly if authorized to hand off properly (Correct answer)
- Leave at exactly your shift end time since it is someone else's responsibility
- Complete all remaining work regardless of how much overtime it takes without telling anyone
- Leave a note for the next shift and hope they figure out the context
Correct answer: Inform your supervisor about the situation and stay briefly if authorized to hand off properly
Communicating the status to your supervisor and facilitating a proper handoff ensures continuity without overstepping authorization boundaries.
Question 2: A coworker asks you to cover for them by telling the supervisor they were on break when they were actually absent from the floor without permission. What do you do?
- Decline to cover for them and advise them to speak honestly with the supervisor (Correct answer)
- Agree to cover for them to maintain team solidarity
- Tell the supervisor immediately what really happened without speaking to your coworker first
- Ignore the situation and neither confirm nor deny their story
Correct answer: Decline to cover for them and advise them to speak honestly with the supervisor
Integrity requires refusing to provide false information; advising the coworker to be honest protects both them and you from further issues.
Question 3: You receive conflicting instructions from two supervisors about how to handle the same task. What is the MOST appropriate action?
- Bring both supervisors together to clarify and align on the correct approach (Correct answer)
- Follow the instructions of the higher-ranking supervisor without question
- Do nothing until the conflict is resolved on its own
- Choose whichever instruction seems easier to follow
Correct answer: Bring both supervisors together to clarify and align on the correct approach
Facilitating alignment between supervisors ensures you act on clear, agreed-upon direction and avoids compounding the miscommunication.
Question 4: You identify a process in your work area that could be improved to save 15 minutes per shift. What should you do?
- Document the improvement idea and raise it through your team's suggestion or Kaizen process (Correct answer)
- Implement the change yourself without consulting anyone since it saves time
- Keep the idea to yourself until you have a private meeting with the VP
- Mention it casually to coworkers and let someone else take it forward
Correct answer: Document the improvement idea and raise it through your team's suggestion or Kaizen process
Amazon's Invent and Simplify principle encourages employees to surface improvement ideas through proper channels where they can be evaluated and scaled.
Question 5: Your team is falling behind on daily pick targets during a peak period. What is the MOST effective response?
- Communicate the shortfall to your supervisor, identify the bottleneck, and work with the team to adjust workflow (Correct answer)
- Work faster individually and hope others follow your lead
- Ignore the targets since they are management's responsibility
- Ask to transfer to a less busy area of the warehouse
Correct answer: Communicate the shortfall to your supervisor, identify the bottleneck, and work with the team to adjust workflow
Identifying bottlenecks and collaborating with supervisors and teammates is the most effective way to recover throughput collectively.
Question 6: You disagree with a new policy introduced by your manager. What is the BEST way to handle this?
- Request a meeting with your manager to respectfully voice your concerns and ask for clarification (Correct answer)
- Refuse to follow the policy until it is changed
- Complain about the policy to coworkers on the floor
- Follow the policy silently while ignoring how it affects your work
Correct answer: Request a meeting with your manager to respectfully voice your concerns and ask for clarification
Amazon values leaders who 'disagree and commit' — voicing concerns through proper channels is encouraged, and once aligned, following the policy is expected.
Question 7: You are assigned a stretch goal that seems very difficult to achieve within the given timeframe. What is the MOST productive first step?
- Break the goal into smaller milestones, identify potential obstacles, and share your plan with your manager (Correct answer)
- Immediately tell your manager the goal is unrealistic and ask for it to be reduced
- Accept the goal without comment and simply do your best with no plan
- Delay starting until you feel more confident about the approach
Correct answer: Break the goal into smaller milestones, identify potential obstacles, and share your plan with your manager
Breaking a large goal into milestones and proactively sharing a plan reflects Amazon's Think Big and Deliver Results leadership principles.
Amazon Situational Judgment 2
Your shift is ending but there is critical unfulfilled work that will affect the next team's ability to start on time.
What is the BEST course of action?