Amazon Knowledge 2 — Questions and Answers
Question 1: What does Amazon's Leadership Principle 'Customer Obsession' primarily mean?
- Leaders start with the customer and work backwards (Correct answer)
- Leaders focus only on competitors
- Leaders prioritize shareholder returns first
- Leaders defer all decisions to managers
Correct answer: Leaders start with the customer and work backwards
Customer Obsession means leaders start with the customer and work backwards to earn and keep trust.
Question 2: In which year was Amazon founded by Jeff Bezos?
- 1994 (Correct answer)
- 1998
- 2001
- 1991
Correct answer: 1994
Amazon was founded in 1994 by Jeff Bezos, originally as an online bookstore.
Question 3: What is Amazon's cloud computing division called?
- AWS (Amazon Web Services) (Correct answer)
- Amazon Cloud Drive
- Amazon Prime Cloud
- Amazon Compute
Correct answer: AWS (Amazon Web Services)
Amazon Web Services (AWS) is Amazon's cloud computing platform and a major profit driver.
Question 4: What does the Amazon Leadership Principle 'Dive Deep' encourage leaders to do?
- Operate at all levels and stay connected to details (Correct answer)
- Delegate every task immediately
- Avoid auditing metrics frequently
- Focus only on high-level strategy
Correct answer: Operate at all levels and stay connected to details
Dive Deep means leaders operate at all levels, stay connected to details, and audit frequently.
Question 5: What is the name of Amazon's voice-controlled virtual assistant?
- Alexa (Correct answer)
- Siri
- Cortana
- Bixby
Correct answer: Alexa
Alexa is Amazon's cloud-based voice assistant, used in Echo devices.
Question 6: What does the term 'PDCA' commonly refer to in Amazon operations?
- Plan, Do, Check, Act (Correct answer)
- Pick, Deliver, Count, Audit
- Process, Deliver, Check, Adjust
- Plan, Deliver, Confirm, Acknowledge
Correct answer: Plan, Do, Check, Act
PDCA stands for Plan, Do, Check, Act — a continuous improvement cycle used in operations.
Question 7: What is Amazon's subscription service offering free shipping and streaming called?
- Amazon Prime (Correct answer)
- Amazon Plus
- Amazon Select
- Amazon Elite
Correct answer: Amazon Prime
Amazon Prime offers free shipping, video and music streaming, and other member benefits.
Amazon Knowledge 2
What does Amazon's Leadership Principle 'Customer Obsession' primarily mean?