ALA Technology and Information Systems Flashcards
6 cards from real ALA practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 6 ALA Technology and Information Systems flashcards as text
What is the primary function of a practice management system in a law firm?
Answer: To track matters, deadlines, contacts, and billing in one platform
Practice management software centralizes matter tracking, calendaring, client contacts, time entry, and billing for operational efficiency.
Which security principle limits each user's access to only the data and systems needed for their job?
Answer: Principle of least privilege
The principle of least privilege minimizes risk by granting users only the minimum access rights required to perform their duties.
What does an SLA (Service Level Agreement) define between a law firm and a technology vendor?
Answer: Expected performance standards, uptime guarantees, and support response times
An SLA specifies measurable commitments such as system availability percentages and support response times that the vendor must meet.
Which type of attack involves tricking employees into revealing passwords by posing as a trusted source via email?
Answer: Phishing
Phishing attacks use deceptive emails that appear to come from legitimate sources to steal credentials or install malware.
What is the purpose of a disaster recovery plan (DRP) in a law firm?
Answer: To restore IT systems and data after a major disruption
A DRP documents procedures for restoring critical systems and data to minimize downtime following an outage, cyberattack, or disaster.
Which document management system feature ensures only the latest version of a file is used?
Answer: Version control
Version control tracks document revisions, maintains history, and ensures users always access the current authoritative version.