Administrative Procedures Flashcards
7 cards from real ALA practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Administrative Procedures flashcards as text
A CLM-certified administrator is asked to create a workflow for handling incoming subpoenas. Which step should occur FIRST?
Answer: Log and date-stamp receipt of the subpoena, then immediately notify the responsible attorney and general counsel
Immediate logging and attorney notification upon receipt of a subpoena ensures compliance deadlines are tracked and the firm responds appropriately.
Which of the following BEST describes the role of an administrative procedures manual in law firm risk management?
Answer: It standardizes processes to reduce errors, ensure compliance, and provide a reference for staff training
A procedures manual reduces operational risk by ensuring consistent, compliant execution of key processes and serves as a training and reference resource.
What is the MOST effective method for ensuring administrative staff follow updated procedures after a policy change?
Answer: Communicate changes through mandatory training, signed acknowledgment forms, and updated procedure manuals
Mandatory training with signed acknowledgment ensures staff are aware of, understand, and are accountable for following updated procedures.
A law firm administrator is tasked with improving the efficiency of the daily mail room operations. Which approach follows process improvement best practices?
Answer: Map the current mail handling workflow, identify bottlenecks, implement changes, and measure outcomes
Process mapping, identifying bottlenecks, implementing targeted changes, and measuring outcomes is the structured approach to sustainable operational improvement.
Which of the following scenarios represents a violation of a law firm's information security administrative procedures?
Answer: A paralegal emails unencrypted confidential client documents to a personal Gmail account for convenience
Sending unencrypted confidential client data to a personal email account violates security procedures and potentially bar rules on confidentiality.
When conducting an administrative audit of a firm's open matter files, which finding would be the HIGHEST priority to address?
Answer: Active client matters with no recent activity, no client contact logged, and no file closing checklist initiated
Dormant active matters without client contact or closing procedures represent financial, ethical, and malpractice risks that must be resolved promptly.
In the context of law firm administrative procedures, what does a 'matter lifecycle' encompass?
Answer: The complete sequence from client intake and matter opening through active work, billing, and final matter closing
The matter lifecycle covers the full administrative workflow from intake and opening through all phases of work to final closing and file retention.