Administrative Procedures Flashcards
7 cards from real ALA practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Administrative Procedures flashcards as text
Which of the following is the BEST example of a key performance indicator (KPI) for a law firm's administrative operations?
Answer: Average time to process new client intake from initial contact to matter opening
Intake processing time is a measurable operational KPI that directly reflects administrative efficiency and impacts client experience.
A legal administrator suspects that a vendor's invoice contains duplicate billing. What is the FIRST step to take?
Answer: Cross-reference the invoice against purchase orders, delivery receipts, and prior payment records before authorizing payment
Reconciling invoices against supporting documents is the proper first step to detect and prevent duplicate or erroneous payments.
What is the PRIMARY advantage of adopting a centralized intake procedure for all new matters at a law firm?
Answer: It ensures consistent data capture, conflicts review, and engagement letter execution before work begins
Centralized intake standardizes the process to ensure all required steps — conflicts check, data capture, engagement documentation — are completed for every new matter.
Under the CLM Body of Knowledge, which document BEST defines the scope of work agreed upon between the firm and a client?
Answer: The engagement letter or retainer agreement
An engagement letter or retainer agreement defines the scope, terms, fees, and responsibilities agreed upon by the firm and the client.
A law firm administrator is asked to evaluate office space utilization. Which data source is MOST useful for this analysis?
Answer: Occupancy sensor data, desk booking logs, and conference room utilization reports
Occupancy data, desk booking logs, and room utilization reports provide objective, measurable evidence of how space is actually being used.
Which practice BEST supports compliance with a law firm's document destruction policy?
Answer: Using a certified destruction vendor with a certificate of destruction, following the approved retention schedule
Using a certified vendor and obtaining destruction certificates provides an auditable record that documents were destroyed in compliance with the retention schedule.
When a law firm adopts a hybrid work model, which administrative procedure requires the MOST significant revision?
Answer: Physical mail handling, in-person meeting protocols, and technology access procedures to accommodate remote work
Hybrid work requires revising mail handling, meeting logistics, and remote access procedures to ensure seamless operations across locations.