Crisis Intervention Strategies Flashcards

Which element is part of the ABC model of crisis intervention?

Answer: Achieving contact, Boiling down the problem, Coping

The ABC model involves making contact, narrowing the problem to its core, and developing coping responses.

A caller threatens to seriously harm a specific, identifiable coworker tomorrow. Which principle may require breaking confidentiality?

Answer: Duty to warn or protect

Credible threats of serious harm to an identifiable person may trigger duty-to-warn or protect obligations under law and policy.

After a high-risk crisis call ends, which follow-up practice is recommended when the caller has consented?

Answer: Make a scheduled follow-up call to check safety and linkage to services

Follow-up contacts after crisis calls reduce risk and confirm that the caller connected with services.

An agitated caller is yelling and using profanity but is not threatening anyone. What is the BEST initial de-escalation strategy?

Answer: Use a calm, low tone, acknowledge their frustration, and let them vent briefly

A calm tone and validation usually lower intensity, while matching volume or threatening escalates it.

Which of the following is a protective factor against suicide?

Answer: Strong connections to family and community

Social connectedness is a well-established protective factor; the others are risk factors.

Means restriction counseling with a suicidal caller focuses on:

Answer: Reducing access to lethal methods such as firearms or stockpiled medications

Reducing access to lethal means during a crisis period is one of the most effective suicide prevention strategies.

Under AIRS Standards, what should an I&R service have in place for callers in crisis?

Answer: Written procedures for handling crisis and emergency calls, including linkage to crisis and emergency services

AIRS Standards require documented crisis and emergency procedures so specialists can respond consistently and link callers to help.