Practice Test GeeksAIRS - Alliance of Information and Referral Systems Certification Practice Test
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Crisis Intervention Strategies Flashcards

7 cards from real AIRS practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.

Read the first 7 Crisis Intervention Strategies flashcards as text

  1. An I&R specialist begins to feel numb, irritable, and preoccupied with callers' traumatic stories. This is MOST likely:

    Answer: Vicarious trauma or compassion fatigue

    Repeated exposure to others' trauma can cause vicarious trauma or compassion fatigue, which needs self-care and supervisory support.

  2. A caller discloses that a neighbor's young child is being physically abused. What is the I&R specialist's PRIMARY obligation?

    Answer: Follow agency policy and state mandated reporting laws, including referral to or contacting child protective services

    Suspected child abuse is a recognized exception to confidentiality and triggers reporting under policy and law.

  3. In domestic violence crisis calls, which question should be asked EARLY in the call?

    Answer: 'Is it safe for you to talk right now?'

    Confirming that the caller can talk safely protects them from an abuser who may be nearby or monitoring.

  4. A caller's speech is slurred and they say they took 'a bunch of pills' 20 minutes ago but now want to sleep. What is the BEST action?

    Answer: Treat this as a medical emergency and initiate emergency response per protocol

    A suicide attempt in progress requires immediate emergency medical intervention.

  5. Which approach BEST demonstrates cultural humility during a crisis call?

    Answer: Asking respectfully about the caller's preferences, beliefs, and support systems rather than assuming

    Cultural humility means staying curious and letting the caller define what is meaningful and helpful to them.

  6. A crisis specialist says: 'It sounds like you feel betrayed and alone right now.' This is an example of:

    Answer: Reflecting feelings

    Reflecting feelings names the emotion the caller expresses, which builds empathy and rapport.

  7. Mobile crisis teams are BEST described as:

    Answer: Teams of trained professionals who respond in person to people in behavioral health crisis in the community

    Mobile crisis teams provide on-site assessment and stabilization, often avoiding unnecessary ER visits or arrests.