Quality Assurance and Program Evaluation Flashcards
7 cards from real AIRS practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Quality Assurance and Program Evaluation flashcards as text
What is the recommended minimum frequency for reviewing individual resource records in an AIRS-compliant database to ensure quality?
Answer: Annually at minimum, with more frequent review for high-demand or time-sensitive records
AIRS standards require resource records to be reviewed at least annually, with higher-priority records reviewed more frequently to maintain database accuracy.
A program manager notices that call volume has increased 20% but successful referral rates have declined. What is the most appropriate first step in a quality assurance response?
Answer: Analyze call records and specialist performance data to identify the root cause of the decline
Root cause analysis of call records and performance data allows managers to identify whether the decline is due to database quality, specialist skills, resource availability, or other factors before implementing solutions.
Which principle underlies the use of 'benchmarking' in I&R quality assurance?
Answer: Comparing organizational performance against external standards, peer organizations, or best practices
Benchmarking improves quality by comparing performance against external standards or high-performing peer organizations, revealing gaps that internal comparison alone might miss.
When collecting data on clients' unmet needs in an I&R program, what is the most important reason to systematically track this information?
Answer: To advocate for new or expanded services and inform community planning
Systematically tracking unmet needs enables I&R organizations to advocate for service development, inform community planning, and highlight critical gaps to policymakers and funders.
Which of the following is an example of a 'process indicator' in an I&R quality assurance framework?
Answer: Percentage of calls in which the specialist assessed all relevant client needs before providing referrals
A process indicator measures adherence to service delivery procedures (e.g., whether specialists followed assessment protocols), as opposed to outcome indicators that measure client-level results.
Under AIRS standards, how should quality assurance findings be used in relation to staff development?
Answer: QA findings should directly inform individual coaching, group training, and updates to organizational policies and procedures
AIRS promotes a quality improvement culture where QA findings are used constructively to coach individuals, update training curricula, and revise organizational procedures.
What does 'interrater reliability' mean in the context of I&R call monitoring and quality assurance?
Answer: The degree to which different evaluators score the same call similarly, indicating objective standards are being applied
Interrater reliability measures whether multiple evaluators score the same call consistently, ensuring that quality standards are applied objectively rather than subjectively.