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Professional Standards & Ethics Flashcards

7 cards from real AIRS practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.

Read the first 7 Professional Standards & Ethics flashcards as text

  1. An inquirer wants to remain anonymous. How should the specialist respond?

    Answer: Respect the request and provide information and referrals without requiring identifying details

    I&R services should be available to inquirers who choose to remain anonymous.

  2. Which practice reflects proper handling of confidential contact records?

    Answer: Restricting access to authorized staff and following the agency's data security policies

    Confidential records must be secured and accessed only by authorized personnel under agency policy.

  3. When sharing an inquirer's information with a referral agency during a warm transfer, what is required?

    Answer: The inquirer's informed consent to share their information

    Information about an inquirer should be shared with other agencies only with the inquirer's informed consent, except in emergencies or legally required situations.

  4. An I&R specialist volunteers on the board of a local nonprofit listed in the database. What ethical step is most appropriate?

    Answer: Disclose the affiliation to the employer and avoid giving that agency preference in referrals

    Disclosing outside affiliations and maintaining referral impartiality manages potential conflicts of interest.

  5. A frequent caller phones several times a day with the same request. What is the most professional approach?

    Answer: Treat each contact respectfully and follow agency policy, such as a coordinated plan for repeat callers

    Repeat callers deserve respectful service, managed through consistent agency policies rather than individual reactions.

  6. What is the purpose of AIRS Standards for Professional Information and Referral?

    Answer: To define quality benchmarks for service delivery, the resource database, reporting, cooperative relationships, and organizational effectiveness

    The AIRS Standards establish best-practice benchmarks that guide quality I&R services and agency accreditation.

  7. An inquirer's needs fall outside what any listed resource offers. What should the specialist do?

    Answer: Explore alternatives, document the unmet need, and offer any partial or related resources

    Documenting unmet needs supports community planning, and specialists should still offer the best available options.