Professional Standards & Ethics Flashcards
7 cards from real AIRS practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Professional Standards & Ethics flashcards as text
When an inquirer asks for help completing a benefits application, which approach best balances empowerment and assistance?
Answer: Assess the inquirer's ability and provide the level of help needed while encouraging them to act for themselves when able
I&R practice matches the level of intervention to the inquirer's capacity, promoting independence while assisting those who need more support.
An I&R agency's inclusion/exclusion policy is primarily intended to:
Answer: Establish consistent, objective criteria for which organizations are listed in the resource database
A written inclusion/exclusion policy ensures fair, consistent decisions about which resources appear in the database.
A caller is angry and uses profanity because they were denied services elsewhere. What is the most professional first step?
Answer: Remain calm, acknowledge their frustration, and refocus on identifying needs
Active listening and de-escalation help the specialist maintain a respectful relationship and move toward problem solving.
What does 'advocacy' mean in the context of I&R professional practice?
Answer: Taking action on behalf of an inquirer, with consent, to help them obtain services they are eligible for
I&R advocacy means intervening, with the inquirer's permission, to help them access services and remove barriers.
A specialist wants to post an interesting caller story on personal social media without the person's name. Is this appropriate?
Answer: No, details may still identify the caller and sharing contacts outside agency purposes breaches confidentiality
Contact information belongs to the inquirer and the agency, and even de-named details can identify someone in a community.
Which practice best supports nondiscrimination in I&R service delivery?
Answer: Offering the same quality of service regardless of race, religion, sexual orientation, disability, or other characteristics
AIRS ethics require providing services without discrimination and with respect for every inquirer.
Before conducting a follow-up call, what should the specialist have obtained from the inquirer during the original contact?
Answer: Permission to follow up and a safe way to contact them
Follow-up requires the inquirer's consent and safe contact information, especially in sensitive situations like domestic violence.