Professional Standards & Ethics Flashcards
7 cards from real AIRS practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Professional Standards & Ethics flashcards as text
A caller asks the I&R specialist which of three local food pantries is 'the best one.' What is the most ethical response?
Answer: Describe each pantry's eligibility, hours, and services so the caller can choose
I&R ethics call for impartial information that supports the inquirer's own informed choice rather than personal endorsements.
Under the principle of self-determination, what should a specialist do when an inquirer declines a referral the specialist believes would help?
Answer: Respect the decision while making sure the inquirer understands the available options
Self-determination means inquirers make their own decisions once they have accurate information about their options.
A specialist recognizes the voice of a neighbor calling the I&R line about a domestic situation. What is the best practice?
Answer: Follow agency policy on conflicts, which often means transferring the call to another specialist
Personal relationships create a conflict of interest that should be handled per agency policy, typically by transferring to a colleague when possible.
Which situation most clearly justifies breaking confidentiality during an I&R contact?
Answer: The inquirer discloses imminent intent to seriously harm another identified person
Imminent danger to self or others, or legally mandated reporting, is a recognized exception to I&R confidentiality.
A service provider offers a specialist a gift card to thank them for 'sending so many clients our way.' What should the specialist do?
Answer: Decline or report it according to agency gift policy because it may create a perceived bias in referrals
Gifts from providers can create real or perceived favoritism, so they should be declined or handled per agency policy.
An inquirer speaks limited English. Which action best reflects AIRS standards for accessibility?
Answer: Use a qualified interpreter or language line service to conduct the contact
AIRS standards require I&R services to be accessible, including access to interpretation for people with limited English proficiency.
Which of the following is an ethical obligation when the I&R resource database lists an agency the specialist knows is closed?
Answer: Report the inaccuracy promptly to the resource staff so the record can be verified and updated
Accurate information is central to I&R ethics, so known inaccuracies should be reported through proper channels immediately.