Professional Standards and Ethics Flashcards
7 cards from real AIRS practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Professional Standards and Ethics flashcards as text
An inquirer asks the I&R specialist which of two local food pantries is 'better.' What is the most ethical response?
Answer: Describe each pantry's eligibility, hours, and services so the inquirer can choose
I&R ethics call for objective information that supports the inquirer's self-determination rather than personal endorsements.
A caller shares their name and situation, then asks that nothing be written down. What should the specialist do?
Answer: Honor the request where possible and explain any limits, such as anonymous data collection
Inquirers may remain anonymous, and specialists should respect that while explaining any minimal non-identifying data kept for statistics.
Which situation is a legitimate exception to I&R confidentiality?
Answer: A caller discloses suspected abuse of a child that state law requires reporting
Mandated reporting of suspected child abuse overrides confidentiality under applicable law.
An I&R specialist is offered a gift card by a grateful inquirer. Under professional ethics, the specialist should generally:
Answer: Politely decline and follow the agency's gift policy
Accepting gifts can create real or perceived conflicts of interest, so specialists follow agency policy and typically decline.
Which practice best demonstrates nondiscrimination in I&R service delivery?
Answer: Offering interpreter or relay services so all callers can be served
Providing language access and accommodations ensures equal service regardless of language or disability.
A specialist's spouse runs a paid tutoring business listed in the resource database. A caller requests tutoring options. What is the best approach?
Answer: Present all appropriate options neutrally and disclose the conflict per agency policy
Conflicts of interest must be disclosed and referrals must remain objective and complete.
Advocacy in I&R primarily refers to:
Answer: Intervening on behalf of an inquirer who cannot obtain services on their own
I&R advocacy means acting on behalf of inquirers, with consent, to help them access needed services.