Professional Ethics and Standards Flashcards

An agency in the database is found to be fraudulently taking fees from clients. What is the appropriate action?

Answer: Review it against the inclusion/exclusion policy and remove or flag it as appropriate

Inclusion/exclusion policies typically allow removing agencies engaged in fraudulent or harmful practices.

When conducting follow-up with an inquirer, what ethical step is important?

Answer: Obtaining consent for follow-up and using the contact method the inquirer approved

Follow-up requires the inquirer's permission and respect for safe contact methods.

A specialist is unsure how to handle an ethical dilemma involving confidentiality. What is the best first step?

Answer: Consult a supervisor and agency policies

Consulting supervisors and policy helps resolve dilemmas while protecting inquirers.

Which statement about I&R specialists giving legal or medical advice is most accurate?

Answer: They should provide information and refer to qualified professionals rather than give professional advice outside their role

Specialists stay within their scope of practice by referring to qualified professionals.

An inquirer calling on behalf of an elderly parent who is present wants all decisions made for the parent. What should the specialist consider?

Answer: The parent's right to self-determination and involvement where they are capable

Self-determination applies to the person needing services, who should be involved when capable.

A specialist accesses the record of a neighbor out of curiosity. This is:

Answer: A breach of confidentiality, since access should be limited to legitimate work needs

Accessing records without a work-related need violates confidentiality.

What is the main ethical reason for ongoing staff training under AIRS Standards?

Answer: To ensure competent, current, high-quality service to inquirers

Ongoing training keeps specialists competent, which is an ethical obligation to inquirers.