Practice Test GeeksAIRS - Alliance of Information and Referral Systems Certification Practice Test
← All AIRS Flashcard Decks

Professional Ethics and Standards Flashcards

7 cards from real AIRS practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.

Read the first 7 Professional Ethics and Standards flashcards as text

  1. An inquirer asks the I&R specialist which of three food pantries is 'the best.' What is the most ethical response?

    Answer: Describe each pantry's eligibility, hours, and services so the inquirer can choose

    AIRS ethics favor presenting objective options and supporting the inquirer's own decision rather than endorsing a provider.

  2. A caller refuses to give their name but needs shelter information. How should the specialist proceed?

    Answer: Provide the information while respecting the caller's right to anonymity

    Inquirers have the right to remain anonymous and still receive service unless a specific program requires identifying data.

  3. Under AIRS Standards, when is it generally acceptable to share an inquirer's identifying information with another agency without consent?

    Answer: When there is imminent risk of harm or a legal mandate such as child abuse reporting

    Confidentiality may be breached only in narrow cases such as imminent danger or legally mandated reporting.

  4. A specialist's cousin runs a for-profit tutoring service that fits a caller's need. What should the specialist do?

    Answer: Disclose the conflict and offer the full range of appropriate options, following agency policy

    Conflicts of interest must be disclosed and must not bias the referrals offered.

  5. Which practice best reflects the AIRS commitment to non-discrimination?

    Answer: Providing equal access to service regardless of race, religion, gender identity, disability, or other characteristics

    AIRS standards require service free of discrimination on any personal characteristic.

  6. An I&R specialist is offered a $50 gift card by a grateful inquirer. What is the most appropriate response?

    Answer: Politely decline or follow agency policy on gifts

    Accepting gifts can create perceived obligations, so specialists follow agency policy and generally decline.

  7. Why does the AIRS Code of Ethics emphasize maintaining accurate, current resource database information?

    Answer: Because inaccurate referrals can harm inquirers by sending them to services that no longer exist or fit

    Accurate data is an ethical duty since outdated information can block people from help.