I&R Service Delivery Principles Flashcards
7 cards from real AIRS practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 I&R Service Delivery Principles flashcards as text
Under I&R standards, when is follow-up most strongly indicated?
Answer: When the inquirer is in a vulnerable situation, has an urgent need, or may have trouble connecting with services, and agrees to follow-up
Follow-up is prioritized for vulnerable inquirers or urgent situations, with the inquirer's permission.
During follow-up, an inquirer reports that the referred agency had a six-week waitlist. What should the specialist do?
Answer: Explore alternative resources and share the access barrier with the resource database team
Follow-up lets the specialist offer alternatives and capture service gaps or barriers for the database and planning.
Which of the following is an example of the I&R service collecting data on unmet needs?
Answer: Recording inquiries where no appropriate resource was available
Tracking unmet needs helps identify service gaps for community planning.
A caller wants to remain anonymous. How should the I&R specialist respond?
Answer: Provide service anyway, since inquirers may remain anonymous if they choose
Inquirers have the right to anonymity, and service should not be conditioned on providing identifying information.
Why should I&R specialists avoid making referrals to agencies whose eligibility criteria the inquirer clearly does not meet?
Answer: Because inappropriate referrals frustrate inquirers and delay them from reaching services they can actually use
Matching referrals to eligibility prevents 'run-arounds' and helps inquirers reach usable services.
Generally, how many referral options should an I&R specialist try to provide when appropriate resources exist?
Answer: Typically two or three appropriate options so the inquirer has a choice
Offering multiple appropriate options supports choice and provides backup if one referral fails.
Which best describes the role of I&R services relative to other human service providers?
Answer: I&R serves as a bridge connecting people to the services that meet their needs
I&R links people with needs to the community resources that can address them.