Practice Test GeeksAIRS - Alliance of Information and Referral Systems Certification Practice Test
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I&R Service Delivery Principles Flashcards

7 cards from real AIRS practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.

Read the first 7 I&R Service Delivery Principles flashcards as text

  1. An inquirer who is deaf contacts the I&R service. Which practice best supports accessible service delivery?

    Answer: Using relay services (such as 711/TTY), text, or video options to communicate directly

    I&R services must be accessible, including through relay services and alternative communication channels.

  2. A caller speaks limited English. What is the preferred approach?

    Answer: Use a qualified interpreter or language line to conduct the full assessment

    Professional interpretation allows a complete, accurate assessment for inquirers with limited English proficiency.

  3. Which statement best describes the I&R principle of providing services in a non-judgmental manner?

    Answer: Specialists accept inquirers' situations without moral judgment and offer the same quality of service to all

    I&R services are delivered respectfully and without discrimination or judgment about the inquirer's circumstances.

  4. When a caller requests information about an agency that is not in the I&R resource database, what should the specialist generally do?

    Answer: Search other reliable sources, share what can be verified, and forward the agency to the resource team for possible inclusion

    Specialists use other reliable sources and report gaps so the resource database can be updated.

  5. An inquirer with several complex needs asks for help. What is the best way to prioritize referrals?

    Answer: Address the most urgent safety or basic needs first, with the inquirer's input

    Prioritizing urgent safety and basic needs, in partnership with the inquirer, makes the referral plan effective.

  6. Which is the best example of an appropriate open-ended question during assessment?

    Answer: Can you tell me more about what's been happening with your housing?

    Open-ended questions invite the inquirer to share fuller information, which supports a thorough assessment.

  7. Before ending a contact, which step helps ensure the inquirer can successfully use the referrals given?

    Answer: Confirming the inquirer understands how to contact each agency, what documents to bring, and what to do if the referral doesn't work

    Checking understanding and preparing the inquirer for next steps increases the chance the referral succeeds.