Practice Test GeeksAIRS - Alliance of Information and Referral Systems Certification Practice Test
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I&R Service Delivery Principles Flashcards

7 cards from real AIRS practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.

Read the first 7 I&R Service Delivery Principles flashcards as text

  1. An inquirer calls asking only for a food pantry address, but mentions in passing that their electricity will be shut off tomorrow. What should the I&R specialist do?

    Answer: Explore the utility issue as a possibly more urgent need and offer referrals for both

    A full needs assessment identifies underlying and more urgent needs beyond the presenting request.

  2. Which practice best reflects respect for the inquirer's right to self-determination?

    Answer: Presenting appropriate options and letting the inquirer decide which to pursue

    Self-determination means inquirers make their own informed choices from the options provided.

  3. When is it generally appropriate for an I&R specialist to advocate on an inquirer's behalf?

    Answer: When the inquirer cannot effectively advocate for themselves and consents to the help

    Advocacy is offered when the inquirer lacks the capacity or means to obtain services alone, and only with their consent.

  4. An I&R specialist receives a call from someone who is not in crisis but appears confused about multiple service systems. Which approach is most consistent with the empowerment principle?

    Answer: Explain how to access services and what to expect, building the caller's capacity to follow through

    Empowerment means giving inquirers the information and skills to act on their own behalf when they are able.

  5. What is the main purpose of a 'warm transfer' in I&R service delivery?

    Answer: To connect the inquirer directly to the receiving agency while staying on the line to introduce the situation

    A warm transfer (three-way connection) ensures the inquirer actually reaches the service and doesn't have to repeat their story.

  6. An inquirer asks the specialist to recommend 'the best' of three similar counseling agencies. What is the most appropriate response?

    Answer: Describe each agency's eligibility, services, and features objectively so the inquirer can choose

    I&R specialists remain impartial and provide objective information rather than personal endorsements.

  7. Which situation would most clearly justify breaking an inquirer's confidentiality under typical I&R standards?

    Answer: The inquirer discloses an imminent intent to seriously harm themselves or another person

    Confidentiality may be breached only in limited circumstances such as imminent risk of harm or legally mandated reporting.