Core Concepts and Principles Flashcards

Which AIRS credential is aimed at specialists who serve older adults and people with disabilities?

Answer: CIRS-A/D

CIRS-A/D certifies I&R specialists working with aging and disability populations.

A specialist personally dislikes a service a caller asks about but the caller is eligible. What should the specialist do?

Answer: Give accurate information without letting personal opinions shape the referral

Ethical I&R practice requires objective, accurate information free of personal bias.

Why do I&R programs collect data on inquirer needs, including unmet needs?

Answer: To show community service gaps and inform planning

Aggregated need and unmet-need data supports community planning and advocacy for missing services.

What does it mean for an I&R service to be inquirer-centered?

Answer: Services are shaped around the inquirer's needs, strengths, and preferences

An inquirer-centered approach builds the interaction around the individual's circumstances and choices.

After giving a referral, what should a specialist check before ending the contact?

Answer: That the inquirer understands the next steps and has the information they need

Confirming understanding of next steps, such as eligibility, documents and contact details, makes a successful connection more likely.

Which practice best reflects active listening during an I&R contact?

Answer: Paraphrasing and reflecting back what the inquirer said to confirm understanding

Paraphrasing and reflecting show attention and confirm that the specialist understood correctly.

A caller doesn't meet the eligibility requirements for the program they asked about. What is the best response?

Answer: Explain the eligibility issue and explore other appropriate resources

When someone is ineligible, the specialist explains why and looks for alternative resources that fit the need.