Core Concepts and Principles Flashcards

A caller asks only for the phone number of the county courthouse and needs no further help. Which I&R service is being provided?

Answer: Information provision

Giving facts such as a phone number or address without linking to a specific service after a needs assessment is information provision.

Which principle requires an I&R specialist to let the inquirer choose from several appropriate options rather than deciding for them?

Answer: Self-determination

Self-determination respects the inquirer's right to make their own decisions about which services to pursue.

In 2000, the FCC designated which three-digit number for community information and referral services?

Answer: 2-1-1

In 2000 the FCC set aside 2-1-1 for community information and referral services.

Which statement best describes advocacy in the I&R context?

Answer: Acting with or on behalf of an inquirer to help them get services they qualify for

Advocacy means stepping in, with or for the inquirer, when they can't get eligible services on their own.

An inquirer gives a first name only and asks that nothing be recorded. What should the specialist do?

Answer: Honor the request and serve them anonymously as far as policy allows

I&R services respect an inquirer's right to anonymity and confidentiality within agency policy and legal limits.

What is the main purpose of follow-up in an I&R program?

Answer: To find out whether the inquirer's needs were met and whether more help is needed

Follow-up checks whether the referral worked and finds out if the inquirer needs more help.

Which inquirers are generally the top priority for follow-up under AIRS Standards?

Answer: Vulnerable or high-risk inquirers who may not be able to follow through on their own

Follow-up is especially important for vulnerable inquirers and those in high-risk situations.