Client Assessment & Referral Flashcards

During a routine call about clothing assistance, a caller says, 'It doesn't matter anyway, I won't be around much longer.' What should the specialist do first?

Answer: Ask directly whether the caller is thinking about suicide

Possible suicidal statements require an immediate, direct risk assessment before anything else.

In I&R practice, which inquirer request should come first when several needs are present?

Answer: Immediate safety or life-threatening needs

Assessment ranks needs by urgency, with safety and crisis needs addressed first.

A caller insists on a referral to one specific agency the specialist knows has a long waitlist. What is most appropriate?

Answer: Give the referral, explain the waitlist, and offer other options

Respecting choice while sharing accurate information and alternatives follows I&R practice.

Why should I&R specialists avoid making assumptions about a caller from their accent, age, or tone?

Answer: Assumptions can lead to bias, missed needs, and inappropriate referrals

Non-judgmental, culturally aware assessment makes sure referrals fit the person's actual needs.

Which is the best example of a 'presenting need' compared with an 'underlying need'?

Answer: Presenting: help paying rent; Underlying: recent job loss

The presenting need is the stated request, while the underlying need is the root issue causing it.

A caller who is being abused at home asks for a shelter but whispers that the abuser is nearby. What should the specialist do?

Answer: Use short yes/no questions, check the caller's immediate safety, and offer emergency options

Short closed questions and a safety check protect callers who cannot speak freely.

When assessing a caller's ability to follow through on referrals, which factor is LEAST relevant?

Answer: Their favorite sports team

Assessment of capacity looks at practical barriers like transportation, language, and communication access.