Applied Methods and Techniques Flashcards

How should an I&R service handle a frequent caller who contacts the line many times daily?

Answer: Develop a consistent plan with clear boundaries applied by all staff

A consistent call plan respects the caller while managing resources and setting boundaries.

The primary goal of crisis intervention in an I&R setting is to:

Answer: Ensure immediate safety, stabilize the situation, and connect to appropriate resources

Crisis intervention is short-term and focused on safety, stabilization, and linkage.

Which entry is the most appropriate for an I&R contact record?

Answer: "Caller requested rent assistance; referred to two emergency rental programs."

Documentation should be objective and factual, not judgmental.

During a call, a child discloses being physically harmed by a parent. What must the specialist do?

Answer: Follow mandatory reporting laws and agency policy for suspected child abuse

Suspected child abuse is a recognized exception to confidentiality and must be reported per law and policy.

A specialist cannot immediately find a resource for an unusual request. What is the best practice?

Answer: Research further, consult colleagues, and arrange a callback if needed

Specialists should research thoroughly and follow up rather than provide inaccurate referrals.

Which practice best reflects cultural competence in an I&R interaction?

Answer: Asking about the inquirer's preferences rather than making assumptions based on background

Cultural competence involves respecting individual preferences and avoiding stereotypes.

Aggregated data from I&R contacts is especially valuable for:

Answer: Identifying unmet needs and service gaps for community planning

I&R data on needs and unmet needs informs community planning and resource development.