Applied Methods and Techniques Flashcards
7 cards from real AIRS practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Applied Methods and Techniques flashcards as text
A caller becomes angry and starts shouting at the specialist. What is the recommended initial response?
Answer: Remain calm, acknowledge the caller's frustration, and set limits if needed
Staying calm and acknowledging feelings often de-escalates; limits are set if abuse continues.
What is the main purpose of summarizing near the end of an I&R contact?
Answer: To review the identified needs and referrals and confirm the inquirer understands next steps
Summarizing consolidates the plan and checks understanding before the call ends.
An inquirer speaks limited English. What is the best practice?
Answer: Use a professional interpreter or language line service
Professional interpretation ensures accuracy and confidentiality; children should not interpret.
Which dialing code connects callers in the U.S. to Telecommunications Relay Services for people who are deaf or hard of hearing?
Answer: 711
711 connects users to Telecommunications Relay Services nationwide.
Regarding eligibility, the I&R specialist should:
Answer: Screen using database eligibility information while recognizing the provider makes the final determination
Specialists pre-screen to avoid inappropriate referrals, but providers make final eligibility decisions.
A caller asks only for the address of the local Social Security office. This is best classified as:
Answer: Information provision
A simple request for facts without in-depth needs assessment is information provision.
What classification system is widely used by AIRS-accredited I&R services to index resources?
Answer: The 211 LA County/AIRS Taxonomy of Human Services
The AIRS/211 LA County Taxonomy is the standard for indexing human services in I&R databases.