Applied Methods and Techniques Flashcards

A caller says, "I don't see the point in going on anymore." What should the specialist do?

Answer: Ask directly whether the caller is thinking about suicide

Asking directly about suicide is a best practice and does not increase risk; it opens assessment of safety.

Which statement is an example of reflecting feelings?

Answer: "It sounds like you're feeling overwhelmed and frustrated."

Reflecting feelings names the emotion the inquirer appears to be expressing, building rapport.

When is advocacy by an I&R specialist most appropriate?

Answer: When the inquirer faces barriers to obtaining services and consents to the specialist's intervention

Advocacy is appropriate when barriers prevent access to services and the inquirer agrees to it.

Follow-up is especially important for which inquirers?

Answer: Vulnerable inquirers or those likely to have difficulty connecting with services

Follow-up confirms that vulnerable inquirers with complex or urgent needs actually received help.

An adult daughter calls seeking services for her elderly father. What is the best approach?

Answer: Gather needed information, respect the father's rights, and encourage his involvement in decisions

Third-party calls are handled by assisting the caller while respecting the client's confidentiality and self-determination.

Brief verbal responses such as "mm-hmm" or "go on" are called:

Answer: Minimal encouragers

Minimal encouragers signal attention and prompt the inquirer to keep talking.

What is an appropriate use of silence during an I&R contact?

Answer: To give the inquirer time to think or collect their emotions

Purposeful silence allows the inquirer space to reflect and continue.