AIRPORT EMPLOYEE Customer Service and Passenger Assistance 2

Question 1

What is the primary purpose of a passenger name record (PNR)?

Accepted Answer

To store a passenger's booking and travel details in the airline reservation system

Answer

To record passenger complaints

Answer

To track loyalty program miles

Answer

To document security incidents

Question 2

Under DOT rules, how long do airlines have to hold a domestic airfare before requiring payment?

Accepted Answer

24 hours

Answer

48 hours

Answer

72 hours

Answer

1 hour

Question 3

What does the term 'open jaw' mean in airline ticketing?

Accepted Answer

A trip where the departure and return cities are different

Answer

A one-way ticket with no return flight

Answer

A round trip on two different airlines

Answer

A ticket with a very long layover

Question 4

What should a customer service agent offer a passenger whose flight is cancelled due to weather?

Accepted Answer

Rebooking on the next available flight and waived change fees per airline policy

Answer

A full cash refund immediately

Answer

A hotel room at airline expense

Answer

Compensation equal to the ticket price

Question 5

What is the purpose of a boarding pass barcode scan at the gate?

Accepted Answer

To verify the passenger is boarded, update the manifest, and confirm seat assignment

Answer

To charge any unpaid baggage fees

Answer

To record frequent flyer miles only

Answer

To check the passenger's ID against a watchlist

Question 6

What is a codeshare agreement?

Accepted Answer

An arrangement where two airlines sell seats on the same flight under their own flight numbers

Answer

A shared security code between airports

Answer

A joint marketing campaign between two airlines

Answer

A technology-sharing contract between airlines