AHIC AHIC Healthcare Workflow and Change Management 3

Question 1

Clinical workflow redesign as part of a health IT implementation should primarily be driven by:

Accepted Answer

Clinical best practices and patient safety requirements aligned with organizational goals

Answer

Workflow redesign should be anchored in clinical best practices and patient safety, using the technology to enable those goals rather than conforming clinical practice to system defaults.

Question 2

In health informatics project stakeholder analysis, a stakeholder with HIGH interest and HIGH power should be managed by:

Accepted Answer

Actively engaging and collaborating closely throughout the project

Answer

High-interest, high-power stakeholders must be actively engaged and collaborated with, as they both care deeply about the outcome and have the authority to impact the project.

Question 3

A hospital notices clinicians are creating workarounds to avoid using a newly implemented order set. The MOST appropriate first response is to:

Accepted Answer

Conduct user interviews to understand why the order set does not fit clinical workflow

Answer

Workarounds signal a mismatch between the system design and clinical workflow; understanding the root cause through user interviews is the first step to correcting the design.

Question 4

The ADKAR model used in healthcare change management represents which sequence of elements?

Accepted Answer

Awareness, Desire, Knowledge, Ability, Reinforcement

Answer

ADKAR (Awareness, Desire, Knowledge, Ability, Reinforcement) is a goal-oriented change management model that identifies the building blocks individuals need to change successfully.

Question 5

Which approach BEST supports sustained adoption of a new clinical information system after the initial go-live period?

Accepted Answer

Establishing ongoing governance, optimization cycles, and continuous user feedback mechanisms

Answer

Sustained adoption requires ongoing governance structures, regular optimization based on user feedback, and iterative improvement rather than a set-and-forget approach.

(AHIC) AMIA Health Informatics Certification Practice Test

(AHIC) AMIA Health Informatics Certification Practice Test

AHIC AHIC Healthcare Workflow and Change Management 3