AHIC AHIC Healthcare Workflow and Change Management 2

Question 1

In the context of EHR optimization, 'alert fatigue' refers to:

Accepted Answer

Clinicians overriding or ignoring alerts due to excessive, irrelevant notifications

Answer

Alert fatigue occurs when clinicians routinely override or ignore clinical decision support alerts because the volume of low-value alerts desensitizes them to important warnings.

Question 2

Which methodology is commonly used in healthcare to continuously improve clinical and operational workflows through iterative cycles?

Accepted Answer

Plan-Do-Study-Act (PDSA) cycles

Answer

PDSA cycles are the standard quality improvement methodology in healthcare, enabling small, iterative tests of change before broader implementation.

Question 3

A health system is migrating from one EHR to another. Which risk is MOST associated with data migration during this transition?

Accepted Answer

Data integrity issues including missing records, mapping errors, and loss of historical data

Answer

EHR-to-EHR data migration carries significant risks of data integrity loss including incomplete record transfer, field mapping errors, and loss of historical documentation.

Question 4

Process mapping in health IT workflow analysis most commonly uses which tool to visualize handoffs between roles or departments?

Accepted Answer

Swim lane diagram

Answer

Swim lane diagrams depict processes with lanes for each role or department, making handoffs, decision points, and accountability clear across complex workflows.

Question 5

The primary purpose of a training needs assessment (TNA) before a health IT go-live is to:

Accepted Answer

Identify knowledge and skill gaps to design role-specific training programs

Answer

A TNA identifies what staff already know versus what they need to know, enabling targeted, role-specific training rather than one-size-fits-all instruction.

(AHIC) AMIA Health Informatics Certification Practice Test

(AHIC) AMIA Health Informatics Certification Practice Test

AHIC AHIC Healthcare Workflow and Change Management 2