Facilities Management & Operations Flashcards
7 cards from real AFE practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Facilities Management & Operations flashcards as text
A facility manager needs to calculate the deferred maintenance backlog ratio. Which formula is correct?
Answer: Backlog cost ÷ Current replacement value (CRV)
The deferred maintenance backlog ratio is expressed as deferred maintenance cost divided by current replacement value, with industry benchmarks typically below 5%.
Which indoor air quality (IAQ) standard provides minimum ventilation rates for acceptable air quality in commercial buildings?
Answer: ASHRAE 62.1
ASHRAE Standard 62.1 establishes minimum ventilation rates and other measures to provide acceptable indoor air quality in occupied commercial and institutional buildings.
What is the key distinction between a 'hard' facility service and a 'soft' facility service?
Answer: Hard services involve physical building fabric; soft services involve people-focused support services
Hard FM services relate to the physical structure and fixed plant (HVAC, electrical, plumbing), while soft FM services are support functions like cleaning, security, and catering.
In energy management, what does the term 'energy use intensity' (EUI) measure?
Answer: Total energy consumed per square foot of building area annually
EUI expresses a building's annual energy consumption divided by its total floor area (kBtu/sq ft/yr) and is a standard benchmark for comparing building energy performance.
When managing a critical facility, what is the primary purpose of establishing a Tier classification (Tier I–IV) per the Uptime Institute?
Answer: To define redundancy levels and expected availability of infrastructure systems
The Uptime Institute's Tier classification defines progressively higher levels of redundancy and fault tolerance, from Tier I (basic) to Tier IV (fault tolerant with 99.995% availability).
A facilities team is implementing ISO 41001. What management system does this standard govern?
Answer: Facility management systems
ISO 41001 specifies requirements for an effective facility management system, providing a framework for consistent FM delivery and organizational performance improvement.
What is the purpose of a 'chargeback' system in corporate facilities management?
Answer: Allocating facility costs to specific business units or cost centers
A chargeback system allocates facility operating costs—space, services, utilities—back to the business units that consume them, improving cost transparency and accountability.