Quality Assurance and Improvement Flashcards
7 cards from real AEP practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Quality Assurance and Improvement flashcards as text
In ergonomics program evaluation, which metric best reflects the effectiveness of an ergonomic intervention in reducing musculoskeletal disorder risk?
Answer: Pre- and post-intervention RULA/REBA score reduction
Comparing validated ergonomic risk scores before and after an intervention directly measures whether physical risk was reduced.
A quality audit of an ergonomics program reveals that corrective actions are frequently not completed on time. The BEST systemic fix is to:
Answer: Implement a tracking system with assigned owners and deadlines
A formal tracking system with accountability ensures corrective actions are completed, addressing the root cause of the systemic failure.
Which DMAIC phase in Six Sigma involves identifying the key process variables that most influence ergonomic outcomes?
Answer: Analyze
The Analyze phase uses statistical and graphical tools to identify root causes and the key variables driving the problem.
Benchmarking in an ergonomics quality program primarily involves:
Answer: Comparing program metrics against industry best practices or peer organizations
Benchmarking compares your program's performance against external standards or high-performing peers to identify improvement opportunities.
Which of the following represents a SMART goal for an ergonomics quality improvement initiative?
Answer: Reduce MSD-related lost workdays by 20% within 12 months
A SMART goal is Specific, Measurable, Achievable, Relevant, and Time-bound — a 20% reduction in 12 months meets all criteria.
During an ergonomics program review, you find that injury rates have declined but worker satisfaction with workstations has also declined. This suggests:
Answer: Lagging indicators improved while leading indicators may be signaling future problems
Declining satisfaction despite lower injury rates may signal emerging issues not yet reflected in injury data, indicating the need for further investigation.
A Pareto chart in an ergonomics quality improvement effort is MOST useful for:
Answer: Identifying the vital few causes responsible for most ergonomic problems
Pareto charts apply the 80/20 rule, showing which few causes account for the majority of problems so teams can prioritize interventions.