ADRA Leadership & Team Management 4

Question 1

In FTC enforcement actions, which statement about agent misrepresentations is generally true?

Accepted Answer

The company can be held liable for representations made by its agents

Answer

Companies are responsible for what their sales representatives tell consumers.

Question 2

Why should leaders require agents to use approved call scripts?

Accepted Answer

To ensure required disclosures are delivered consistently

Answer

Approved scripts help every agent deliver mandatory disclosures accurately on every call.

Question 3

What is the primary purpose of a Performance Improvement Plan (PIP)?

Accepted Answer

To define specific deficiencies, measurable goals, a timeline, and support

Answer

A PIP gives the employee a clear, fair path to meet expectations within a set period.

Question 4

Which behavior best characterizes transformational leadership?

Accepted Answer

Inspiring a shared vision and giving individual consideration

Answer

Transformational leaders motivate through vision, inspiration, and attention to each person's development.

Question 5

An agent asks if they can tell prospects their credit scores will not be affected by debt settlement. How should the leader respond?

Accepted Answer

No, settlement programs typically harm credit and that must not be misrepresented

Answer

Stopping creditor payments and settling debts usually lowers credit scores, so denying that is a misrepresentation.

ADRA - Accredited Debt Relief Agent Practice Test