ADRA Leadership & Team Management 3

Question 1

What should be emphasized first when onboarding new debt relief agents?

Accepted Answer

Required disclosures and federal and state compliance rules

Answer

Agents must understand legal disclosure and compliance requirements before speaking with consumers.

Question 2

What is the main risk of a commission plan that rewards agents only for new enrollments?

Accepted Answer

Agents may enroll clients who are unsuitable for the program

Answer

Enrollment-only incentives can push agents to sell programs to consumers who are unlikely to complete them.

Question 3

In Tuckman's model, during which stage do team members typically clash over roles and responsibilities?

Accepted Answer

Storming

Answer

Storming is when conflict surfaces as members push back on roles and working styles.

Question 4

When a manager delegates a task, what does the manager still retain?

Accepted Answer

Accountability for the outcome

Answer

Authority can be delegated, but the manager remains accountable for results.

Question 5

According to Herzberg's two-factor theory, which is a true motivator rather than a hygiene factor?

Accepted Answer

Recognition for achievement

Answer

Herzberg classified recognition and achievement as motivators, while pay and policy are hygiene factors.

ADRA - Accredited Debt Relief Agent Practice Test