ADR Resolution Strategies & Communication Skills 3

Question 1

Which dispute resolution style is most appropriate when a long-term relationship must be preserved?

Accepted Answer

Collaborative problem-solving

Answer

Collaborative problem-solving prioritizes mutual gains and relationship preservation, making it ideal when parties must continue working together.

Question 2

Non-verbal communication cues that a mediator should monitor include all of the following EXCEPT:

Accepted Answer

The party's written brief

Answer

Written briefs are documentary, not non-verbal behavioral cues; eye contact, posture, and vocal tone all convey real-time emotional information.

Question 3

Anchoring in negotiation refers to:

Accepted Answer

Setting a reference point that influences subsequent offers

Answer

Anchoring is the cognitive bias where the first number or offer introduced disproportionately influences the negotiation's range.

Question 4

A neutral third party in arbitration differs from a mediator because the arbitrator:

Accepted Answer

Issues a binding or non-binding decision

Answer

Unlike mediators who facilitate, arbitrators hear evidence and render a decision that may be binding, depending on the agreement.

Question 5

The 'looping' technique in active listening involves:

Accepted Answer

Checking your summary with the speaker for accuracy

Answer

Looping means the listener summarizes what was heard and then checks with the speaker: 'Did I get that right?' ensuring accuracy before moving on.

(ADR) Alternative Dispute Resolution Certification Practice Test