ADR Resolution Strategies & Communication Skills 2

Question 1

Which communication technique involves restating the speaker's message in your own words to confirm understanding?

Accepted Answer

Paraphrasing

Answer

Paraphrasing repeats the speaker's content in the listener's own words to verify accurate understanding.

Question 2

In interest-based negotiation, the primary focus is on:

Accepted Answer

Underlying needs and motivations

Answer

Interest-based negotiation moves beyond stated positions to explore the underlying needs and motivations driving each party.

Question 3

A mediator uses 'caucus' when:

Accepted Answer

A joint session becomes unproductive or emotionally volatile

Answer

A caucus is a private meeting with one party, used when joint sessions become counterproductive or when confidential information must be explored.

Question 4

Which listening barrier occurs when a listener formulates a response while the speaker is still talking?

Accepted Answer

Mental rehearsal

Answer

Mental rehearsal means the listener is preparing their reply rather than fully absorbing the speaker's message.

Question 5

The 'BATNA' concept is most useful in ADR because it:

Accepted Answer

Clarifies each party's walk-away alternative

Answer

BATNA (Best Alternative to a Negotiated Agreement) tells a party how strong their position is if talks fail, informing their decision to accept or reject proposals.

(ADR) Alternative Dispute Resolution Certification Practice Test

(ADR) Alternative Dispute Resolution Certification Practice Test

ADR Resolution Strategies & Communication Skills 2