ADR Online Dispute Resolution Methods 3

Question 1

Which of the following best describes 'e-mediation'?

Accepted Answer

Mediation facilitated through digital communication tools with a neutral third party

Answer

E-mediation mirrors traditional mediation but uses digital platforms—video, chat, or secure portals—to connect parties and the mediator.

Question 2

How does ODR address the challenge of cross-border consumer disputes where parties are in different countries?

Accepted Answer

It provides a neutral online forum that sidesteps jurisdiction conflicts

Answer

ODR platforms offer a jurisdiction-neutral digital space, reducing friction from conflicting national procedural laws in cross-border disputes.

Question 3

What role does a 'case manager' typically play in a structured ODR system?

Accepted Answer

Administers the process, screens cases, and routes them to appropriate resolution paths

Answer

A case manager handles procedural logistics—intake, triage, and routing—freeing the neutral to focus on substantive resolution.

Question 4

In ODR contexts, 'digital divide' refers to:

Accepted Answer

Unequal access to technology and internet connectivity among disputants

Answer

The digital divide creates fairness risks in ODR when some parties lack reliable devices, internet access, or technological literacy.

Question 5

Which UNCITRAL document specifically addresses ODR for cross-border electronic commerce disputes?

Accepted Answer

UNCITRAL Technical Notes on Online Dispute Resolution

Answer

The UNCITRAL Technical Notes on ODR (2017) provide non-binding procedural guidance for ODR in cross-border B2C e-commerce disputes.

(ADR) Alternative Dispute Resolution Certification Practice Test