ADR Conflict Assessment & Diagnosis 3

Question 1

When assessing a workplace conflict, a neutral discovers that the dispute stems from unclear job role boundaries. This is best categorized as a:

Accepted Answer

Structural conflict

Answer

Structural conflicts arise from organizational design issues such as ambiguous roles, resource constraints, or reporting hierarchy problems.

Question 2

According to Moore's Circle of Conflict, which conflict type is most amenable to resolution through information sharing and joint fact-finding?

Accepted Answer

Data conflicts

Answer

Data conflicts arise from lack of information or different interpretations of data, making them most resolvable through information exchange and joint fact-finding.

Question 3

A conflict assessor identifies that two neighbors have escalated a minor property dispute into personal attacks over 18 months. This escalation pattern is best described as:

Accepted Answer

Conflict spiraling

Answer

Conflict spiraling describes the self-reinforcing escalation cycle where each hostile act triggers a stronger reaction, broadening and intensifying the dispute.

Question 4

In a pre-mediation assessment, which question best uncovers a party's underlying interests rather than their stated position?

Accepted Answer

Why is that outcome important to you?

Answer

Asking 'why' an outcome matters reveals the underlying interests, needs, and motivations behind a party's stated position.

Question 5

Which of the following scenarios best illustrates a 'pseudo-conflict'?

Accepted Answer

Two coworkers argue based on a miscommunicated memo they each interpreted differently

Answer

A pseudo-conflict is based on misunderstanding or miscommunication rather than actual incompatible goals; clarifying the misunderstanding resolves it.

(ADR) Alternative Dispute Resolution Certification Practice Test

(ADR) Alternative Dispute Resolution Certification Practice Test

ADR Conflict Assessment & Diagnosis 3