ADR Conflict Assessment & Diagnosis 2

Question 1

In conflict assessment, what does the term 'BATNA' stand for?

Accepted Answer

Best Alternative To a Negotiated Agreement

Answer

BATNA (Best Alternative To a Negotiated Agreement) is a critical concept in conflict assessment representing a party's best course of action if negotiations fail.

Question 2

Which conflict assessment model distinguishes between 'positions' and 'interests' as a foundational diagnostic tool?

Accepted Answer

Harvard Negotiation Project framework

Answer

The Harvard Negotiation Project framework, developed by Fisher and Ury, is foundational in distinguishing positions (stated demands) from underlying interests (true needs).

Question 3

A conflict assessor notices that a party consistently avoids direct communication and relies on intermediaries. This behavior most likely signals which type of conflict dynamic?

Accepted Answer

Face-saving concern or power imbalance

Answer

Reliance on intermediaries commonly signals face-saving concerns or perceived power imbalances that prevent direct communication.

Question 4

Which diagnostic tool uses a two-axis grid measuring 'assertiveness' and 'cooperativeness' to classify conflict styles?

Accepted Answer

Thomas-Kilmann Conflict Mode Instrument (TKI)

Answer

The Thomas-Kilmann Conflict Mode Instrument (TKI) plots five conflict-handling styles on axes of assertiveness and cooperativeness.

Question 5

During intake, a mediator discovers that one party has no authority to make final decisions. The most appropriate response is to:

Accepted Answer

Postpone the session until a decision-maker participates

Answer

Proceeding without a decision-maker risks wasting resources; postponing ensures the process can yield a binding or implementable agreement.

(ADR) Alternative Dispute Resolution Certification Practice Test

(ADR) Alternative Dispute Resolution Certification Practice Test

ADR Conflict Assessment & Diagnosis 2