ACSP Network Services Management 5

Question 1

A Mac fails to obtain an IP address via DHCP over Ethernet but works fine on Wi-Fi on the same network. What should be checked first?

Accepted Answer

The Ethernet cable and physical connection

Answer

A physical layer issue such as a faulty cable or unplugged connection is the most common reason Ethernet fails when Wi-Fi on the same network succeeds.

Question 2

Which macOS System Settings panel allows a user to create and switch between different network configurations for different environments?

Accepted Answer

Network Locations

Answer

Network Locations in macOS allow users to save and switch between sets of network configurations for different environments such as home and office.

Question 3

A user needs to share their Mac's Wi-Fi connection over Ethernet to a device that doesn't support Wi-Fi. Which macOS feature enables this?

Accepted Answer

Internet Sharing

Answer

Internet Sharing in macOS allows sharing an active internet connection from one interface (Wi-Fi) to another (Ethernet) to connected devices.

Question 4

When a Mac is connected to a corporate network via VPN, what does 'Send all traffic over VPN connection' accomplish?

Accepted Answer

It routes all network traffic through the VPN tunnel

Answer

Enabling 'Send all traffic over VPN connection' forces all network traffic—not just corporate traffic—through the VPN tunnel.

Question 5

A Mac's Wi-Fi connection drops repeatedly in an office with many networks. Which tool in macOS can help identify channel congestion?

Accepted Answer

Wireless Diagnostics

Answer

Wireless Diagnostics (hold Option and click the Wi-Fi menu icon) includes a scan feature that shows nearby networks, their channels, and signal strength.

ACSP - Apple Certified Support Professional Practice Test

ACSP - Apple Certified Support Professional Practice Test

ACSP Network Services Management 5