Practice Test GeeksACSP - Apple Certified Support Professional Practice Test
← All ACSP Flashcard Decks

Installation and Recovery Flashcards

7 cards from real ACSP practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.

Read the first 7 Installation and Recovery flashcards as text

  1. A user's Mac gets stuck on a spinning globe during startup. What does this indicate?

    Answer: The Mac is attempting to boot from a network server via NetBoot or network startup

    A spinning globe at startup means the Mac is attempting to boot from a network startup source such as NetBoot, NetInstall, or NetRestore.

  2. When using Migration Assistant to transfer data from an old Mac, which transfer method generally provides the fastest speed?

    Answer: Thunderbolt or USB cable (direct connection)

    A direct Thunderbolt or USB cable connection provides the fastest data transfer speeds when using Migration Assistant between two Macs.

  3. Which macOS utility can be used to create a bootable installer on a USB drive from the command line?

    Answer: createinstallmedia

    The `createinstallmedia` command, bundled inside the macOS installer app, is the Apple-supported way to create a bootable USB installer.

  4. On an Apple Silicon Mac, how do you access Startup Options (previously called Startup Manager)?

    Answer: Hold and press the power button until 'Loading startup options' appears

    On Apple Silicon Macs, pressing and holding the power button until 'Loading startup options' appears gives access to Startup Options including volume selection and Recovery.

  5. A technician needs to reinstall macOS on a Mac without erasing the user's data. Which macOS Recovery option should they choose?

    Answer: Reinstall macOS

    Choosing 'Reinstall macOS' in Recovery reinstalls the operating system over the existing installation without erasing user data or apps.

  6. What is the purpose of the 'Erase All Content and Settings' feature introduced for Mac?

    Answer: It resets the Mac to factory state without requiring bootable media, similar to iPhone reset

    'Erase All Content and Settings' (available on Apple Silicon and T2 Macs) wipes the Mac to factory defaults from within macOS, requiring no external media.

  7. During an Internet Recovery startup, what URL does the Mac contact to download the recovery environment?

    Answer: swscan.apple.com

    Internet Recovery contacts Apple's servers at swscan.apple.com (among other Apple CDN hosts) to download a minimal recovery image.