ACP Professional Ethics & Standards 2 — Questions and Answers
Question 1: An ACP-certified consultant discovers that a client is using Jira to track activities that may violate local labor laws. What is the most ethical course of action?
- Ignore the issue and continue the engagement
- Raise the concern with the client's leadership and, if unresolved, consider disengaging (Correct answer)
- Immediately report the client to regulatory authorities without discussion
- Delete the offending Jira projects to remove the evidence
Correct answer: Raise the concern with the client's leadership and, if unresolved, consider disengaging
Ethical professionals surface concerns internally first, giving the client an opportunity to remediate before escalating externally.
Question 2: Which behavior best demonstrates adherence to Atlassian's principle of 'playing it straight' during a product recommendation?
- Recommending the most expensive Atlassian tier to maximize client spend
- Providing an honest assessment even when a lower-cost solution fits the client better (Correct answer)
- Highlighting only features that differentiate Atlassian from competitors
- Withholding known product limitations to avoid losing the deal
Correct answer: Providing an honest assessment even when a lower-cost solution fits the client better
'Playing it straight' means giving clients honest, complete information even if it results in a smaller sale.
Question 3: A team member asks you to grant them admin access to Confluence 'just for a quick fix' without going through the change-management process. What should you do?
- Grant access immediately to unblock the team
- Decline and direct them to follow the established change-management process (Correct answer)
- Grant temporary access and retroactively document it later
- Escalate to the C-suite before taking any action
Correct answer: Decline and direct them to follow the established change-management process
Bypassing change-management processes undermines governance controls that protect data integrity and system stability.
Question 4: When documenting a Jira workflow for a client, you realize the previous consultant made a significant architectural error. How should you handle this?
- Document it as your own design to protect the previous consultant's reputation
- Omit the error from documentation and quietly fix it
- Clearly document the issue, your findings, and the corrective actions taken (Correct answer)
- Blame the client's team for the error in your report
Correct answer: Clearly document the issue, your findings, and the corrective actions taken
Transparent documentation of errors and corrections maintains trust and allows the client to learn from past mistakes.
Question 5: You are an ACP consultant and a competitor's client approaches you with insider information about the competitor's pricing strategy. Using this information would be:
- Acceptable if it results in a better deal for your client
- Unethical because it involves using improperly obtained confidential information (Correct answer)
- Standard competitive intelligence gathering
- Permitted if the information is not protected by NDA
Correct answer: Unethical because it involves using improperly obtained confidential information
Using confidential information improperly obtained from competitors is unethical regardless of whether a formal NDA exists.
Question 6: An ACP professional should respond to a client's request for a feature Atlassian does not currently support by:
- Promising the feature will be available soon without verifying with Atlassian
- Claiming a workaround is equivalent to the native feature
- Honestly explaining the limitation and exploring viable workarounds or alternatives (Correct answer)
- Redirecting the client to a competitor without discussion
Correct answer: Honestly explaining the limitation and exploring viable workarounds or alternatives
Setting accurate expectations about product capabilities prevents misunderstandings and preserves long-term client trust.
Question 7: Which practice best supports the ethical handling of Personally Identifiable Information (PII) within a Jira Service Management project?
- Storing PII in custom fields visible to all project members by default
- Applying field-level security and restricting PII access to only authorized roles (Correct answer)
- Exporting PII to CSV files for easier analysis by the support team
- Using PII as unique identifiers in issue summaries for quick searching
Correct answer: Applying field-level security and restricting PII access to only authorized roles
Limiting PII access through role-based field security aligns with data minimization principles and regulatory requirements.
ACP Professional Ethics & Standards 2
An ACP-certified consultant discovers that a client is using Jira to track activities that may violate local labor laws.
What is the most ethical course of action?