Professional Ethics & Standards Flashcards

Which of the following represents a conflict of interest for an ACP-certified Atlassian Solutions Partner?

Answer: Receiving undisclosed commissions from a third-party plugin vendor while advising clients on tool selection

Undisclosed financial incentives from vendors create conflicts of interest that compromise the objectivity of professional advice.

An ACP professional who loses their certification due to an ethics violation attempts to continue offering ACP-branded services. This violates:

Answer: The Atlassian Certification Agreement and misrepresents professional credentials

Claiming ACP credentials after certification is revoked violates the Atlassian Certification Agreement and constitutes credential fraud.

When migrating a client from Jira Server to Jira Cloud, which ethical consideration is most critical?

Answer: Informing the client of data residency implications and obtaining consent for data transfer

Data residency and cross-border data transfer implications must be disclosed and consented to before cloud migrations.

What does 'professional objectivity' require of an ACP consultant when evaluating whether Atlassian or a competitor's tool is a better fit for a client?

Answer: Recommending the tool that best meets the client's needs, regardless of personal financial benefit

Professional objectivity requires placing client needs above personal or commercial interests when making tool recommendations.

A junior team member on an Atlassian project shares client credentials with you over an unencrypted messaging app. You should:

Answer: Immediately rotate the credentials, use a secure channel, and educate the team member on proper protocols

Exposed credentials must be rotated immediately and the incident used as a teaching moment to reinforce secure communication practices.

The principle of 'do no harm' in Atlassian professional services most directly applies to:

Answer: Ensuring implementations do not negatively impact client operations, data security, or user privacy

'Do no harm' means professionals must proactively protect client operations, data, and users from negative consequences of their work.

An ACP professional is asked to sign off on a Jira audit report they did not prepare and have not fully reviewed. Signing it would be:

Answer: Unethical because it implies personal accountability for work you cannot verify

Signing off on unreviewed work falsely implies personal verification and accountability, which is an ethical misrepresentation.