Professional Ethics & Standards Flashcards

An ACP-certified consultant discovers that a client is using Jira to track activities that may violate local labor laws. What is the most ethical course of action?

Answer: Raise the concern with the client's leadership and, if unresolved, consider disengaging

Ethical professionals surface concerns internally first, giving the client an opportunity to remediate before escalating externally.

Which behavior best demonstrates adherence to Atlassian's principle of 'playing it straight' during a product recommendation?

Answer: Providing an honest assessment even when a lower-cost solution fits the client better

'Playing it straight' means giving clients honest, complete information even if it results in a smaller sale.

A team member asks you to grant them admin access to Confluence 'just for a quick fix' without going through the change-management process. What should you do?

Answer: Decline and direct them to follow the established change-management process

Bypassing change-management processes undermines governance controls that protect data integrity and system stability.

When documenting a Jira workflow for a client, you realize the previous consultant made a significant architectural error. How should you handle this?

Answer: Clearly document the issue, your findings, and the corrective actions taken

Transparent documentation of errors and corrections maintains trust and allows the client to learn from past mistakes.

You are an ACP consultant and a competitor's client approaches you with insider information about the competitor's pricing strategy. Using this information would be:

Answer: Unethical because it involves using improperly obtained confidential information

Using confidential information improperly obtained from competitors is unethical regardless of whether a formal NDA exists.

An ACP professional should respond to a client's request for a feature Atlassian does not currently support by:

Answer: Honestly explaining the limitation and exploring viable workarounds or alternatives

Setting accurate expectations about product capabilities prevents misunderstandings and preserves long-term client trust.

Which practice best supports the ethical handling of Personally Identifiable Information (PII) within a Jira Service Management project?

Answer: Applying field-level security and restricting PII access to only authorized roles

Limiting PII access through role-based field security aligns with data minimization principles and regulatory requirements.