ACMT Hardware Diagnostics & Repair 3

Question 1

A Mac Pro fails to recognize a newly installed RAM DIMM. What should the technician verify first?

Accepted Answer

The DIMM is seated in a validated slot configuration per Apple's guide

Answer

The macOS version supports the RAM

Answer

The SSD is compatible

Answer

Bluetooth is enabled

Question 2

What does 'Three Beeps at Startup' indicate on an Intel-based Mac?

Accepted Answer

RAM failure or incompatibility

Answer

No bootable disk found

Answer

Corrupt macOS installation

Answer

SMC reset required

Question 3

Which Apple process must be completed before returning a replaced part to Apple under the repair program?

Accepted Answer

Core return process through GSX

Answer

Part serialization in GSX

Answer

Running AST 2 diagnostics

Answer

Updating device firmware

Question 4

Which condition would prevent an ACMT technician from performing a repair without customer authorization?

Accepted Answer

Additional damage is discovered beyond the original reported issue

Answer

The repair is covered under AppleCare+

Answer

The part is in stock at the service location

Answer

The device is out of warranty

Question 5

What is the purpose of System Management Controller (SMC) reset on Intel-based Macs?

Accepted Answer

To resolve issues related to power, fans, battery, and thermal management

Answer

To erase all user data

Answer

To reinstall macOS

Answer

To update Bluetooth firmware

Question 6

A MacBook's fans run at maximum speed constantly even when the CPU is idle. What is the most appropriate first step?

Accepted Answer

Reset the SMC

Answer

Replace the fans immediately

Answer

Reinstall macOS

Answer

Replace the battery