ACMT Hardware Diagnostics & Repair 2

Question 1

What is the purpose of the Apple Configurator 2 application in a service context?

Accepted Answer

Restoring or reviving Apple devices including Apple Silicon Macs

Answer

Running hardware diagnostics

Answer

Updating macOS remotely

Answer

Calibrating displays

Question 2

A MacBook Air powers on but immediately shuts off. Which component is most likely causing this behavior?

Accepted Answer

Swollen or failed battery

Answer

Faulty display

Answer

Corrupt Bluetooth firmware

Answer

Defective webcam

Question 3

When is it appropriate to use a heat gun during a MacBook repair?

Accepted Answer

To soften adhesive securing the battery or display assembly

Answer

To reflow solder on the logic board

Answer

To speed up drying of cleaning solutions

Answer

To warm the RAM before installation

Question 4

Which tool is required to remove the pentalobe screws on the bottom case of a MacBook?

Accepted Answer

P5 pentalobe screwdriver

Answer

T5 Torx screwdriver

Answer

JIS #00 screwdriver

Answer

Phillips #000 screwdriver

Question 5

After replacing a MacBook keyboard, a technician notices some keys are unresponsive. What is the most likely cause?

Accepted Answer

Keyboard flex cable not fully seated in its ZIF connector

Answer

Incorrect macOS version

Answer

Wrong keyboard layout selected in System Settings

Answer

Battery not connected

Question 6

Which symptom most strongly indicates a failing GPU on an iMac?

Accepted Answer

Distorted or corrupted graphics at login screen

Answer

Slow file transfers

Answer

Fans running at full speed

Answer

No Wi-Fi connectivity