ACF Supervisory Management Skills 2

Question 1

A kitchen supervisor notices two employees in a heated argument during service. What is the FIRST action to take?

Accepted Answer

Separate the employees and address the conflict after service

Answer

Terminate both employees immediately

Answer

Ignore it and let them resolve it themselves

Answer

Document the incident and do nothing until the next day

Question 2

Which leadership style is MOST effective when training a brand-new kitchen employee with no prior experience?

Accepted Answer

Directing/telling

Answer

Delegating

Answer

Participating

Answer

Selling/coaching

Question 3

When conducting a performance review, a supervisor should PRIMARILY focus on:

Accepted Answer

Specific, observable job behaviors and measurable outcomes

Answer

The employee's personal life factors

Answer

Opinions from other employees about the person

Answer

Only the most recent two weeks of work

Question 4

A sous chef delegates plating responsibility to a line cook but the dish consistently leaves the station incorrectly. Who bears ultimate accountability?

Accepted Answer

The sous chef who delegated

Answer

The line cook alone

Answer

The executive chef

Answer

The expediter

Question 5

Under the Fair Labor Standards Act (FLSA), which category of kitchen worker is typically eligible for overtime pay?

Accepted Answer

Hourly prep cook working 45 hours in a week

Answer

Executive chef earning $80,000/year classified as exempt

Answer

Salaried manager meeting the duties test

Answer

Kitchen director with hiring/firing authority

Question 6

A supervisor wants to increase intrinsic motivation among kitchen staff. Which approach is MOST effective?

Accepted Answer

Providing meaningful feedback and opportunities for skill growth

Answer

Offering frequent small cash bonuses

Answer

Increasing base hourly wages by $1

Answer

Posting a weekly top-performer leaderboard

Question 7

Which document BEST protects a food service operation in an employee wrongful termination lawsuit?

Accepted Answer

Consistent, dated disciplinary records and performance documentation

Answer

The employee's original job application

Answer

A signed non-compete agreement

Answer

The operation's employee handbook alone