ACE Troubleshooting, Performance Optimization & Support 2

Question 1

An Acronis backup job consistently fails with error code 0x000702B3. What does this error typically indicate?

Accepted Answer

The Volume Shadow Copy Service (VSS) failed to create a snapshot

Answer

Error 0x000702B3 in Acronis products indicates a VSS (Volume Shadow Copy Service) failure, which prevents the creation of an application-consistent snapshot.

Question 2

After upgrading Acronis Backup Agent, backups to a NAS destination begin failing with 'access denied' errors that did not occur before. What is the most likely cause?

Accepted Answer

The agent service account credentials were reset to defaults during upgrade

Answer

Upgrades can reset the Acronis Agent service account back to the Local System account, losing access to network shares that required specific domain credentials.

Question 3

A technician notices that Acronis backup speeds to a local disk are consistently 30% slower than expected. Which tool should be used first to determine if the bottleneck is disk I/O?

Accepted Answer

Windows Performance Monitor with PhysicalDisk counters

Answer

Windows Performance Monitor with PhysicalDisk counters (Avg. Disk sec/Transfer, Disk Bytes/sec) directly measures disk I/O throughput and latency to identify storage bottlenecks.

Question 4

Acronis Cyber Protect reports a machine as 'offline' in the management console, but the machine is reachable via ping and RDP. What should you check first?

Accepted Answer

Whether the Acronis Managed Machine Service is running on the target machine

Answer

The 'offline' status in the console typically means the Acronis Managed Machine Service (MMS) is stopped or crashed, even if the machine itself is accessible via other protocols.

Question 5

During a bare-metal restore to dissimilar hardware, the restored system fails to boot. Which Acronis feature should have been used to address this?

Accepted Answer

Acronis Universal Restore

Answer

Acronis Universal Restore injects the appropriate mass storage and HAL drivers into the restored system so it can boot on hardware different from the original source machine.

(ACE) Acronis Certified Engineer Practice Test

(ACE) Acronis Certified Engineer Practice Test

ACE Troubleshooting, Performance Optimization & Support 2