A support team notices that the same type of AutoCAD crash is reported by multiple enterprise customers after a Windows security patch. What is the recommended escalation path?
-
A
Advise all customers to uninstall the patch immediately
-
B
Document the pattern, collect dumps from multiple cases, and escalate to Autodesk Engineering as a potential regression
-
C
Mark all cases as resolved pending next AutoCAD update
-
D
Instruct customers to roll back to a previous Windows build