ACE Technical Troubleshooting & Support Best Practices 3

Question 1

A user receives a 'Cannot find proxy server' error when trying to activate Autodesk software. What is the recommended corrective action?

Accepted Answer

Configure proxy settings in the Autodesk licensing tool or system Internet Options

Answer

Disable Windows Firewall permanently

Answer

Uninstall and reinstall the product using offline installer

Answer

Contact the ISP to reset the connection

Question 2

Which approach best documents a recurring intermittent crash for escalation to Autodesk Engineering?

Accepted Answer

Capture a Windows memory dump (minidump) at the time of the crash and attach it to the support case

Answer

Email a description when it next occurs

Answer

Record approximate crash dates in a spreadsheet

Answer

Reinstall the product after each crash

Question 3

When a user reports that the Autodesk Desktop App fails to update products, which service should the technician verify is running?

Accepted Answer

Autodesk Desktop App Service (AdAppMgrSvc)

Answer

Windows Update service

Answer

Background Intelligent Transfer Service (BITS)

Answer

Autodesk Genuine Service

Question 4

A support case involves Inventor crashing only on assemblies with more than 500 components. What type of issue does this pattern indicate?

Accepted Answer

A memory or resource-limit issue that surfaces under high-complexity load

Answer

A corrupt Windows user profile

Answer

A licensing expiration problem

Answer

A graphics driver conflict with shaders

Question 5

A technician uses the RECOVER command in AutoCAD on a corrupted DWG but it still fails to open. What is the next recommended step?

Accepted Answer

Run the RECOVERALL command to process xrefs, then attempt to AUDIT the result

Answer

Delete the file and ask for a backup

Answer

Use Windows file recovery software

Answer

Convert the file to DXF using a hex editor

Question 6

An organization's BIM 360 / ACC sync fails for multiple users simultaneously after no software changes. What is the most logical first diagnostic step?

Accepted Answer

Check Autodesk's status page at health.autodesk.com for cloud service incidents

Answer

Reinstall the Autodesk Desktop Connector on all machines

Answer

Reboot all users' computers

Answer

Re-invite all users to the project hub

Question 7

A technician needs to reset AutoCAD to factory defaults without uninstalling. Which method achieves this most efficiently?

Accepted Answer

Use the 'Reset Settings to Default' option in the AutoCAD reset utility (acadresetmain.exe)

Answer

Delete the AutoCAD executable and reinstall only the core files

Answer

Edit the registry manually to remove all AutoCAD keys

Answer

Copy another user's profile folder over the affected user's folder